Effective Date: 8th April 2025

Table of Contents

• Introduction
• Data Protection Officer
• How we collect and use (process) your personal information
• Use of the tradenetsolutions.com.au website
• Cookies and tracking technologies
• Use of the TradeNet Solutions Australia Pty. Ltd. services
• When and how we share information with third parties
• Transferring personal data internationally
• Data Subject rights
• Security of your information
• Data storage and retention
• Questions, concerns, or complaints

Introduction

TradeNet Solutions Australia Pty. Ltd. ("TradeNet") is a software-as-a-service (SaaS) provider offering secure, end-to-end solutions tailored for buying groups, franchises, their members, and suppliers.

We understand that you care about your privacy, and we take it seriously. This Privacy Notice describes TradeNet's policies and practices regarding the collection and use of your personal data and outlines your privacy rights. We recognise that privacy is an ongoing responsibility and may update this Privacy Notice as we expand our services or policies.

Data Protection Officer

TradeNet is headquartered in Melbourne, Victoria, Australia. We have appointed a Data Protection Officer (DPO) who you may contact with questions or concerns about our personal data handling practices.

Data Protection Officer
TradeNet Solutions Australia Pty. Ltd.
Unit 4, 27-31 Duerdin Street
Notting Hill Vic 3168, Australia
privacy@tradenetsolutions.com.au
+61 1300 138 406

If you are based in the UK or the European Union, we may also appoint local representatives to assist in addressing privacy-related concerns under the GDPR or UK GDPR, as required.

How we collect and use (process) your personal information

TradeNet collects personal information from website visitors, customers, and partners. This information typically includes:

• Name
• Job title
• Department
• Employer name
• Work address
• Work email
• Work phone number
• Mobile phone number

This information is used to provide and support our services. We do not sell your personal information. We only share it with third parties involved in delivering our services.

We may also obtain your details from third-party sources such as LinkedIn, your organisation’s website, or industry directories.

Use of the TradeNet's Website

As with most websites, our servers automatically record information such as IP address, browser type, operating system, general location, and pages visited. This helps us better understand user needs and optimise our website experience.

Cookies and tracking technologies

We use cookies and similar technologies to enhance user experience. Our detailed Cookie Notice is available here. You may accept or decline cookies via your browser settings or the provided consent banner.

Use of the TradeNet Services

When you use our SaaS platforms or related services, we may collect data necessary for account management, service delivery, support, training, and communication.

Sharing information with third parties

We store your personal information on cloud-based servers that may be located in Australia, the United States, or the United Kingdom, depending on your location and regional data preferences.

We engage third-party processors for services such as cloud hosting, email distribution, CRM, and analytics. A list of our current sub-processors can be found here.

We may also share your information:

• When required by law
• To enforce contracts or legal rights
• To protect the safety of our users or third parties
• To trusted partners acting on our behalf

We do not allow our partners or service providers to use your data for their own purposes.

Transferring personal data internationally

Depending on your region, we store your personal data as follows:

• Australia-based users: Data is stored in Australian data centres unless otherwise agreed.
• UK or EU users: Data is stored in the UK or EEA, with occasional transfers to Australia or the US using Standard Contractual Clauses.
• US-based users: Data is stored in US data centres unless otherwise agreed.

All international transfers are performed in compliance with applicable laws, including the GDPR, UK GDPR, and Australia’s Privacy Act. Where required, we implement Standard Contractual Clauses or similar safeguards.

Data Subject rights

Under privacy laws such as the GDPR, UK GDPR, and Australia’s Privacy Act 1988, you may have rights including:

• Access to your data
• Correction of inaccurate data
• Deletion of data (the "right to be forgotten")
• Restriction of processing
• Objection to processing
• Data portability
• The right not to be subject to automated decision-making

To exercise your rights, please contact privacy@tradenetsolutions.com.au. We will respond promptly and provide a clear explanation if we are unable to fulfil your request.

Data storage and retention

Your personal data is stored securely in our systems and in the cloud-based environments we manage or contract. Depending on your location and service agreement, data may be stored in Australia, the United States, or the United Kingdom.

We retain:

• Customer data for the length of your agreement and for a reasonable time after for operational or legal purposes
• Prospect data until no longer of business value
• All personal data subject to deletion upon verified request

Children’s data

Our services are not intended for children. We do not knowingly collect data from anyone under 16 years of age.

Questions, concerns, or complaints

To exercise your rights or ask questions about this Privacy Notice, please contact us:

TradeNet Solutions Australia Pty. Ltd.
Attn: Privacy Officer
Unit 4, 27-31 Duerdin Street
Notting Hill Vic 3168, Australia
Email: privacy@tradenetsolutions.com.au
Phone: +61 1300 138 406
Webform: https://www.tradenetsolutions.com.au/privacy-request